30-Day Satisfaction Guarantee
Return Policy, Limited Warranty and Limitation of Liability
If you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange. Returned items must be in the original packaging. All returns must include a return authorization (RA) number that can be obtained by contacting Groz USA Customer Service Department at1-888-685-2916. Our customer service hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. (CST). Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received without a RA number may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.
No shipping and handling are charged to customers for standard ground delivery on orders of $150 or more before tax. Shipping Policy Exceptions: Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. If you have any questions, please call our customer service department at 1-888-685-2916