Satisfaction Guarantee: We guarantee 100% satisfaction with the products you purchase from GROZ USA to include the Estwing Product Licensed by Groz. If within 30 days from date of purchase your customer is not satisfied with any item for any reason simply contact us for return your purchase for exchange, credit or refund. To file a claim simply contact us at (800) 340–3413 or email info@groz-usa.com and we will provide you with the address for where to ship the product back prepaid. You must provide proof of purchase and an explanation of how the breakage occurred. In the event it is determined that the product has been tampered with, or altered in any way, this guarantee is void and all claims against the product will not be honored.

One year Guarantee: The manufacturer warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original purchase date. The manufacturer agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, and return postage which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt. To file a claim simply contact us at (800) 340–3413 or email info@groz-usa.com and we will provide you with the address for where to ship the product back prepaid.

All INDESTRUCTIBLE HANDLE Hammers carry a Lifetime Warranty. These are designed to ensure the hammer handle will not break or separate from the hammer head under normal wear and tear. The warranty does not cover use of the hammer other than as a hand-held striking tool, nor to breakage, mushrooming, etc. of the hammer head. In the event it is determined that the product has been tampered with, or altered in any way, the warranty is void and all claims against the product will not be honored.

Liability Disclosure: There are no other warranties, express or implied, on any products sold herein. Matrix Management shall not be liable for any damages, consequential, incidental or contingent, arising from the use or misuse of any products sold by us, nor shall we be liable for any acts or omissions with regard to information published or provided. The user assumes all liability and responsibility for proper selection, compliance, use, maintenance and training associated with the products purchased.